Support

Contact us

Email support@payroamer.com. To help us answer quickly, include:

• The email address you sign in with and your business name
• What you were doing and what happened instead
• The order number, if the question is about a sale. It is shown in the Orders tab
• Your iPhone model and iOS version

Please do not send full card numbers, passwords or identity documents by email. We will never ask for them.

Payments and payouts

A payment was declined or timed out

The result screen says which. A declined payment was refused by the customer's bank; ask for another card or record a cash sale. A timed-out payment was not taken; start it again.

Refunding a sale

The business owner can refund a card payment from the order: open the Orders tab, open the order and choose the refund option. Refunds go back to the card that was used.

When payouts arrive

Card payments are processed by Stripe and paid out to the bank account you gave during verification. Your balance, your bank and your recent payouts are under Settings, then Payouts.

Verification is still pending

Card payments turn on once Stripe approves your business. The checklist in the app shows what Stripe still needs. You can record cash sales in the meantime.

Your account

Staff logins

Owners add staff logins in Settings. Staff can take orders but cannot change business settings.

Business type

Your business type sets the items, categories and wording you start with. Once your business is approved for live payments it cannot be changed in the app, because Stripe approves a business for one kind of activity. Email us if it was set incorrectly.

Privacy

How we handle your data is set out in the Privacy Policy.

Delete your account

You can delete your account in the app at any time:

1. Open Settings
2. Choose Account, then Delete account
3. Enter your password to confirm

• Owners delete the business and everything in it: items, orders, clients, pets and staff logins
• Staff members delete only their own login
• A business cannot be deleted while it still has a balance with Stripe. Wait for the balance to be paid out, then delete
• The Stripe account that processed your payments is left in place, because Stripe is required to keep payment records

If you cannot sign in, email support@payroamer.com from the address on the account and we will delete it for you.